SMS reminders · Local and Bespoke
A text the day before,
from your name.
Every booking gets a reminder by text 24 hours ahead, sent as your business name, with the email reminder as backup. Included in the plan: 250 texts a month on Local, 500 on Bespoke. No overage, ever.
How it works
Nothing to set up, nothing to remember
A customer books
On your website, by phone through the AI receptionist, or as a walk-in you add yourself. Their mobile number is all the reminder needs.
The day before, a text
24 hours ahead, between 9am and 9pm UK time, from your business name: the service, the day, the time, and a link to change or cancel. The email reminder goes too.
You see the count
Settings shows how many texts have gone this month against your allowance. At the cap, reminders switch to email for the rest of the month and you are told once. No bill.
What is included
By plan
Solo
Reminders by email the day before. No texts on this tier.
Local
250 texts a month
Included in £39 a month (£29 on the 2026 rate). Sender name set by you.
Bespoke
500 texts a month
Included in £79 a month (£49 on the 2026 rate). Also covers confirmations sent by the AI phone receptionist.
- Sent as your business name, not a random number
- Quiet hours: nothing before 9am or after 9pm UK time
- Email reminder always goes as well, so nobody is missed
- Opt-outs honoured; no marketing texts, ever
- A link in every text to change or cancel, under your cancellation policy
- No overage: the allowance is the ceiling, not a meter
Questions
The details
When is the reminder sent? +
The day before the appointment, 24 hours ahead, and only between 9am and 9pm UK time so nobody is woken. One reminder per booking. The email reminder goes as well, always, so a customer without a mobile on file still hears from you.
What name does the customer see? +
Your business name, up to 11 letters and numbers, as the sender. You set it once in Settings. Replies are not possible to a name-only sender, so the text carries your booking link instead.
How many texts do I get? +
Local: 250 a month. Bespoke: 500 a month. Both included in the plan, and both far more than a one-location business sends. Solo sends email reminders only.
What happens if I go over? +
Nothing is charged. Reminders for the rest of the month go by email instead, and you get one email telling you the cap was reached. The count resets on the first of the month.
Do my customers have to opt in? +
A booking reminder is a service message about something the customer asked for, which UK PECR allows on that basis. Solovi sends no marketing texts. If a customer replies STOP to any provider, or asks you, they are marked out and no further texts go to them.
Does the phone receptionist use the same texts? +
Yes. A booking taken by the AI receptionist is confirmed to the caller by text straight away, with a link to cancel or change, and that text counts towards the same monthly allowance.
Which numbers can you text? +
UK mobiles. Landlines and international numbers are skipped, and the email reminder covers them.